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Malware Scanning & Web Filter causing issues with MP4 videos.

Hi Everyone, 

I'm having issues with the malware scanner and web filter and playback of steaming mp4 files. 

During playback of MP4 files, I am unable to skip forward or backwards on the video. If I try to fast forward or skip back the video freezes and will not continue to play. Here is an example MP4 embedded in a page that streams: camendesign.com/.../test.html

I have a default policy to allow all traffic which the MP4 playback works correctly, but as soon as I enable "Scan HTTP" under the "Malware Scanning", I am unable to skip forward/backwards on MP4 files. The same thing happens if I apply a Web filter, even the default "Allow All" web filter. If either of these two settings are enabled, or both are enabled at the same time, I have issues with MP4 playback. I'd like to me able to have the malware scanner enabled, but not at the cost of being able to fast forward when streaming MP4s. Any ideas?

Thanks,

Christopher



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  • Hi Christopher,

    This case requires to be reproduced in Live and monitor the active captured logs. If you have a valid support subscription, i request you to raise a support case with our Support Team to look into the matter.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • Hi Christopher,

    This case requires to be reproduced in Live and monitor the active captured logs. If you have a valid support subscription, i request you to raise a support case with our Support Team to look into the matter.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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