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Error when registering device from Partner Portal

vilic

While I was trying to register NFR SW/Virtual Appliance from partner portal site I received this error.

Ticket is already submitted, just wanted to check if there is any other Sophos partner who finished the registration procedure for a XG firewall succesfully.



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  • 0
    Hi Vilic, if you are still having a problem then feel free to get in touch with me via private message and let me have your partner portal login info (account name / email) and the serial number you were trying to register.
    Regards
    Paul
  • 0 in reply to PaulWarren

    I resolved the problem by doing manual registration of device from MySophos account. Now I have another problem with adding the subscription. Submitted ticket number is [#5633016].

    p.s I can't find the option to send PM...:(

  • 0
    Thanks Vilic. Ticket number is fine! The reason you are getting this error is because your registered device is 2 Cores 4GB and the license key is for 4 Cores 6GB - when the model doesn't match you will get this error. Looks like there was a little confusion when your NFR order was raised which we will sort out - someone should be in touch with you shortly.
    Regards
    Paul
  • 0 in reply to PaulWarren

    I just noticed that after your post. Order was for 4C/6G.

  • 0 in reply to PaulWarren

    Hi Paul, can you check what is going on with this ticket number. I have received initial response immediately after your reply, but nothing since then:

    Hello.

    Thank you for your email. We were notified that you initially posted the issue in our forum. Our internal Sales team is already looking into this issue. You will either hear an update from us or from the post you made in our forum.

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