Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Heartbeat not detecting clients.

EricWalsh

I have Heartbeat register to my Sophos Cloud account. But none of my clients are showing up in the Firewall. Can't seem to figure out why. Any help would be appreciated.



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  • 0
    Just to confirm -

    - On Cloud console: Firewall is registered on the cloud and showing active under "Network"
    - On the XG: System > System Services > Security Heartbeat is turned on, there is a green checkbox next to "Account:" and your company/org name is listed there.
    - Licenses are advanced (like Jan said)
    - Cloud endpoint software has been installed on the workstation
    - On Cloud console: Devices are showing as active under Users & Devices -> Devices in the cloud console
    - You've rebooted your computer after installing sophos cloud? (sounds silly - but I couldn't get the heartbeat to pickup until I rebooted the machine on which the software was just installed)

    And still not showing up?

    --

    Chavous Camp

    UTM, SMC, SGN Certified Engineer / XG Certified Architect

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  • 0
    Just to confirm -

    - On Cloud console: Firewall is registered on the cloud and showing active under "Network"
    - On the XG: System > System Services > Security Heartbeat is turned on, there is a green checkbox next to "Account:" and your company/org name is listed there.
    - Licenses are advanced (like Jan said)
    - Cloud endpoint software has been installed on the workstation
    - On Cloud console: Devices are showing as active under Users & Devices -> Devices in the cloud console
    - You've rebooted your computer after installing sophos cloud? (sounds silly - but I couldn't get the heartbeat to pickup until I rebooted the machine on which the software was just installed)

    And still not showing up?

    --

    Chavous Camp

    UTM, SMC, SGN Certified Engineer / XG Certified Architect

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