Heartbeat not detecting clients.

I'm having the same problem, I think it's on the cloud side regarding the licenses your clients are using.

You need to have Sophos Cloud Endpoint Protection Advanced for Security Heartbeat. It does not work with Sophos Cloud Endpoint Protection Standard.

We have "Cloud Endpoint Protection Advanced" licenses, but also i can't see the clients in the firewall.

Just to confirm -

- On Cloud console: Firewall is registered on the cloud and showing active under "Network"
- On the XG: System > System Services > Security Heartbeat is turned on, there is a green checkbox next to "Account:" and your company/org name is listed there.
- Licenses are advanced (like Jan said)
- Cloud endpoint software has been installed on the workstation
- On Cloud console: Devices are showing as active under Users & Devices -> Devices in the cloud console
- You've rebooted your computer after installing sophos cloud? (sounds silly - but I couldn't get the heartbeat to pickup until I rebooted the machine on which the software was just installed)

And still not showing up?

I've been testing out the Sophos Cloud. it appears only Windows (Non-Server) clients register. I have a Windows Server and OS X machines that do not show up. But my Windows 7 clients shows up instantly once connected to the network.

Yes - servers do not have a heartbeat it seems. Can't say I am surprised. They are presumed to be a different animal.

Correct, it does not work on servers, not yet. It does work on OS X however.

I did a little more research and I see it works for OS X if you give permission for Beta. And then add the OS X clients to the Beta.