Can't get email notifications to work.

Hi,

What port you use on v16?

I have the same issue.

Thanks.

You have posed a very interesting question. Nothing shows what ports I am actually sending on. Receiving yes.

I had to disable smtps, kept breaking my wife's iphone mail account.

Stuff I know about mail on my devices

Incoming imap 993

outgoing is 465 on some devices, I think I defaulted all to that or left the mail system on mac book pro, iphone and ipad to auto manage.

The mail accounts have stopped objecting since moving to 465, but some were new setups of old accounts.

Yes, I know, not logical, but then some parts of XG aren't either.

Just tried to find my outgoing test  message in the mail, nothing there, looks like it went out on 443 and does not pass the mail firewall rule. So very confused about what I had thought I setup.

Checked every setting again and each account has ssl enabled for both incoming and outgoing.

rfcat_vk said:

My fix was to change from 587 because something happened in v16 that stops 587. 587 was not an issue in v15, so some unidentified change/fix has removed the 587 port from the mail proxy list.

 

What were your exact settings that you had on v15 that worked?  I've been playing with this but still have some other settings to try.  There are two ways to use Office 365 ... I have not ran through all of the options/ports from this article: support.office.com/.../How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4

sorry, but can't provide details, my XG is powered down until v17b is released.

Not sure if this helps but I am just starting setting up our XG and I came across the same issue. 

As a workaround, I have installed an SMTP relay via IIS 6 on a server (2008) internally to our domain and pointed the SMTP settings to this and its working. 

Details about setting up an SMTP relay on Server 2008 can be found here: https://support.office.com/en-gb/article/How-to-configure-IIS-for-relay-with-Office-365-eb57abd2-3859-4e79-b721-2ed1f0f579c9

Only limitation is the email address sending has to match in both the relay and the settings, but this shouldn't be a massive problem. 

Might help someone until its fixed. 

Has your problem been resolved? I'm currently trying to setup up Office365 as well and tried all the options.

Has anybody had any luck fixing this?  I am in the same boat now, and it is very scary that the "problem" seems to have been around since 2015??

Hi,

i cannot verify it, but you can try to sent a mail via telnet.

https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

So use the same steps, like you want to use on the XG GUI. 

Same password, username, RCPT and from. 

Let us know. 

Cheers.

I fought with this a couple of months ago; never got it to work with Office 365.  I finally gave up and used a gmail account. Based on a few articles I came across, the XG simply doesn't support the authentication protocols that O365 requires.  It works fine if you have a static IP address and can configure a relay connector in O365, it works, but for networks without an static WAN IP, gmail is the only option.

It seems, that Sophos doesn't care about this, very disappoiting. I have lost the desire to continue wasting my time on XG to be honest..