Sophos connect_2.3.2- installation issue.

Ahmad 28 days ago

hi,
i am trying to install SOPHOS connect but it is not being installed.
detail is given below:

Sophos connect_2.3.2-VPN.msi
Microsoft Surface Laptop, 7th Edition
Processor: Snapdragon(R) x 12 Core X1E80100 @ 3.40 GHz 3.42 GHz
installed RAM: 16GB

Added TAGs
[edited by: Raphael Alganes at 12:54 PM (GMT -7) on 24 Oct 2024]

0 Raphael Alganes 28 days ago

Hello Ahmad,

What Windows OS you're trying to install into? Also could you share the error message you're encountering upon installation?

Raphael Alganes
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0 BrucekConvergent 28 days ago

Pretty sure I just spotted your issue. Pretty sure the Connect Client is not supported on ARM architecture devices.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent 28 days ago

Go to this page, and choose supported platforms: https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=connect&versionID=allVersions

You'll note that ARM platforms are not supported (unfortunate given that more and more computers are running that platform). You can use any standard OpenVPN client that runs on ARM, and import / use the OVPN file that the firewall generates.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Ahmad 28 days ago in reply to BrucekConvergent

thanks Bruce .

i will try with OVPN
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0 Ahmad 28 days ago in reply to BrucekConvergent

can you please some KB for OVPN???
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0 Erick Jan 28 days ago in reply to Ahmad
Hi Ahmad,

Kindly try the following KB which might assist, and import it to OpenVPN

SSL VPN

OpenVPN
Erick Jan
Community Support Engineer | Sophos Technical Support
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