Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Device Registration fails: Appliance connectivity issue with the license server - Time not set

I tried to register a RMA firewall with SFOS 21 EAP after it has been claimed in Central.

It did not work. Either Administration -> "Registration" failed

also Sophos Central -> "Sophos Central registration" failed

Live Log found:

1970-01-01 01:02:53
messageid="18029" log_type="Event" log_component="Up2Date" log_subtype="System" status="Failed" additional_information="" message="Failed to check for updates"

The System time was wrong and  no NTP server was set.

Solution: After enabling the default NTP server on Webadmin, time corrected and registration worked.

hope it helps someone some day



Added TAG
[edited by: Erick Jan at 4:30 AM (GMT -7) on 17 Oct 2024]
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