Hi all! I have just logged into my Sophos XG (Version SFOS 20.0.2 MR-2-Build378) and saw that the Anti-Spam Service was randomly stopped. I do not stop the service, I checked the SASI-Logfile if there was some sort of crash, but apparently it seems to got stopped by a signal 15 (typically SIGTERM) and not due to a crash. There was also no reboot of the appliance. Any ideas what would cause something like this to happen? Here is the last part of the SASI-Log. 2024-09-16.14:11:03 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.14:11:03 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.14:11:06 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.114220 2024-09-16.14:11:06 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.14:19:04 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.14:19:04 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.14:19:04 ERROR [Main] [ precompile.cpp:858] Precompile exception: Failed to apply delta to signatures. 2024-09-16.14:27:05 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.14:27:05 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.14:27:06 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.120321 2024-09-16.14:27:06 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.14:43:05 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.14:43:05 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.14:43:06 MESSAGE [Main] [ precompile.cpp:919] [Precompile thread]: Latest signatures with delta couldn't be validated. So discarding delta and continuing with existing signatures.. 2024-09-16.14:51:06 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.14:51:06 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.14:51:08 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.122421 2024-09-16.14:51:08 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.15:07:06 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.15:07:06 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.15:07:08 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.124218 2024-09-16.15:07:08 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.15:23:08 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.15:23:08 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.15:23:09 MESSAGE [Main] [ precompile.cpp:919] [Precompile thread]: Latest signatures with delta couldn't be validated. So discarding delta and continuing with existing signatures.. 2024-09-16.15:31:07 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.15:31:07 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.15:31:09 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.130322 2024-09-16.15:31:09 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.15:39:08 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.15:39:08 ERROR [Main] [ precompile.cpp:849] Downloaded file could not be verified with checksum. Discarding /var/sasi/asdb.delta 2024-09-16.15:47:08 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.15:47:08 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.15:47:10 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.132417 2024-09-16.15:47:10 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.16:03:09 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.16:03:09 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.16:03:11 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.134221 2024-09-16.16:03:11 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.16:27:09 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.16:27:09 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.16:27:11 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.140320 2024-09-16.16:27:11 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.16:51:10 MESSAGE [Main] [ precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds 2024-09-16.16:51:10 MESSAGE [Main] [ precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. 2024-09-16.16:51:12 MESSAGE [Main] [ engine.cpp:1048] Database loaded of version: 2024.9.16.142717 2024-09-16.16:51:12 MESSAGE [Main] [ precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. 2024-09-16.17:02:30 MESSAGE [Main] [ laseserver.cpp:1665] LASE server is stopped by signal : 15, Error Code : 0 - Success, exiting 2024-09-16.17:02:30 MESSAGE [ 6] [ engine.cpp:977] Worker exit : 6 2024-09-16.17:02:30 MESSAGE [ 2] [ engine.cpp:977] Worker exit : 2 2024-09-16.17:02:30 MESSAGE [ 7] [ engine.cpp:977] Worker exit : 7 2024-09-16.17:02:30 MESSAGE [ 1] [ engine.cpp:977] Worker exit : 1 2024-09-16.17:02:30 MESSAGE [ 3] [ engine.cpp:977] Worker exit : 3 2024-09-16.17:02:30 MESSAGE [ 4] [ engine.cpp:977] Worker exit : 4 2024-09-16.17:02:30 MESSAGE [ 5] [ engine.cpp:977] Worker exit : 5 2024-09-16.17:02:30 MESSAGE [ 0] [ engine.cpp:977] Worker exit : 0 2024-09-16.17:02:30 MESSAGE [Main] [ laseserver.cpp:1670] LASE Daemon STOPPED! 2024-09-18.20:48:36 MESSAGE [Main] [ main.cpp:88] LASE Daemon STARTED 2024-09-18.20:48:36 MESSAGE [Main] [ main.cpp:90] LASE Daemon Version: 6.0.0.1 2024-09-18.20:48:37 MESSAGE [Main] [ laseserver.cpp:376] Lased started on port : 25315 Thanks and best regards!

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Anti Spam Service randomly stopped

Hi all!

I have just logged into my Sophos XG (Version SFOS 20.0.2 MR-2-Build378) and saw that the Anti-Spam Service was randomly stopped. I do not stop the service, I checked the SASI-Logfile if there was some sort of crash, but apparently it seems to got stopped by a signal 15 (typically SIGTERM) and not due to a crash. There was also no reboot of the appliance.

Any ideas what would cause something like this to happen?

Here is the last part of the SASI-Log.

2024-09-16.14:11:03 MESSAGE    [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.114220 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [          precompile.cpp:858] Precompile exception: Failed to apply delta to signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.120321 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [          precompile.cpp:919] [Precompile thread]: Latest signatures with delta couldn't be validated. So discarding delta and continuing with existing signatures.. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.122421 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.124218 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [          precompile.cpp:919] [Precompile thread]: Latest signatures with delta couldn't be validated. So discarding delta and continuing with existing signatures.. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.130322 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:849] Downloaded file could not be verified with checksum. Discarding /var/sasi/asdb.delta [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.132417 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.134221 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.140320 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          precompile.cpp:341] Downloaded file /var/sasi/asdb.delta in 0 seconds [Main] [          precompile.cpp:714] Downloaded file /var/sasi/asdb.delta is verified with checksum.. [Main] [              engine.cpp:1048] Database loaded of version: 2024.9.16.142717 [Main] [          precompile.cpp:892] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures. [Main] [          laseserver.cpp:1665] LASE server is stopped by signal : 15, Error Code : 0 - Success, exiting [   6] [              engine.cpp:977] Worker exit : 6 [   2] [              engine.cpp:977] Worker exit : 2 [   7] [              engine.cpp:977] Worker exit : 7 [   1] [              engine.cpp:977] Worker exit : 1 [   3] [              engine.cpp:977] Worker exit : 3 [   4] [              engine.cpp:977] Worker exit : 4 [   5] [              engine.cpp:977] Worker exit : 5 [   0] [              engine.cpp:977] Worker exit : 0 [Main] [          laseserver.cpp:1670] LASE Daemon STOPPED! [Main] [                main.cpp:88]  LASE Daemon STARTED [Main] [                main.cpp:90]  LASE Daemon Version: 6.0.0.1 [Main] [          laseserver.cpp:376] Lased started on port : 25315

Thanks and best regards!

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Parents

0 Raphael Alganes 3 months ago

Hello,

Thanks for reaching out to Sophos Community.

Could you try to follow this KBA: https://support.sophos.com/support/s/article/KBA-000009936?language=en_US

If it doesn't help resolve the concern, I may recommend you to open a support case to have this further investigated.

Then please share with us the caseID once you have it.

Thank you for your patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 3 months ago

Hello,

Thanks for reaching out to Sophos Community.

Could you try to follow this KBA: https://support.sophos.com/support/s/article/KBA-000009936?language=en_US

If it doesn't help resolve the concern, I may recommend you to open a support case to have this further investigated.

Then please share with us the caseID once you have it.

Thank you for your patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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