REMOTE ACCESS DENIED

Hi,

Thank you for reaching out to Sophos Community.

Kindly check the log viewer for any relevant logs which might further assist.

You may check if there are firewall rules blocking/Application Filtering/ NAT translation or Port Forwarding issues, as well as web filtering.

From there on, we can proceed with the isolation. 

Hi Erick,

Thanks

staff can now connect to the remote server after deleted some rules.

But still users can not send out email on outlook.

Hi,

Please check the logs so we can troubleshoot further.

For email logs, you may look into awarenmta.log 

• Log files for modules

You may also check the following KB for reference

• Sophos Firewall: Blocked incoming and outgoing emails

Thanks Erick.

I followed your suggestion and I was able to sort out email related issues

Hi,

That is great to hear and thank you for the update. 

Thanks Erick,

I also discovered that I could install an application on the system. The Sage300 application we are using, I uninstalled it from some of our computers due to some challenges. I wanted to install it, but is it not installing. could it be that, it is still Sophos preventing it from installing? 

Hi,

Kindly check any logs/event viewer for the application to see why it isn’t proceeding with the installation.

Hi Erick,

Good day 

Please assist, all attempt to resolve the issues is not working. I can not installing application on the system still.  

Hi,

Kindly check the application installation log to see why it is not being installed. Are there any error prompts? Are there firewall logs or Windows logs that might assist us? 

There is no installation Log or error messages. No windows Logs as well, the firewall blocked denied some IP 

Hello,

I am a bit confused since you are mixing many different issues in the same thread.

For the last issue related to installation, are you referring to Sophos Firewall or Sophos Endpoint?

Regards,

Hello,

I am a bit confused since you are mixing many different issues in the same thread.

For the last issue related to installation, are you referring to Sophos Firewall or Sophos Endpoint?

Regards,

Yes . 

It is Sophos firewall 

If you think firewall blocks access to some IP, you should be able to view the firewall logging to see what is blocked.

We have really little information on your setup, for example are you using SSL-inspection or web filtering as all of these have their own logging in firewall which you could check for any blocked traffic.