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Signature disk Usage reached 91% exceeding the threshold of 90% (NOT REPORTS)

Sebastian Richter1

Hi,

every Minute we get a mail with:

Message:
Signature disk Usage reached 91% exceeding the threshold of 90%

(shame on sophos for that stupid bug)

but all the solutions to clean the disk is for reports, and this is a other partition.

We need the simplest way to flush all the "Signatures". Why can the appliance not manage by her self????

plz

greats



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  • +1

    Sophos-tech solved this for me. Possible it helps another too.

    1. My FW (an old virtual appliance) has not a lot of disk space.

    2. There are old savi & avira files ... possible from previous upgrades. After removing them, i have 60% disk usage again:

    at my device:
    ls -hl $(find /content/savi_1.00/ -name "*.tar.gz")
    -rw-r--r--    1 vpnporta heartbea  288.3M Aug 17 12:53 /content/savi_1.00/1.0.19828/savi_19828.tar.gz
    ls -hl $(find /content/avira_4.00/ -name "*.tar.gz")
    -rw-r--r--    1 vpnporta heartbea  245.9M Aug 17 16:52 /content/avira_4.00/1.0.424761/avira_424761.tar.gz

    Sophos: "To fix the 90% usage issue for this box, these pattern file can be removed. So, it should minimize total content usage."

    ... and it works !!


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    thank you so much for this simple and direct answer. perfect.

    better the support, i say

  • 0 in reply to Sebastian Richter1

    You know, that this statement above, from Dirk, was provided by the Sophos Support? 

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Reply Children
  • 0 in reply to LuCar Toni 
    It's all the worse that support isn't able to simply tell me this solution.
Oh yeah, I forgot that the error hasn't occurred in the last 9 years LOL

Toni, please stop replying to my threads here.

I need direct, neat solutions and not standard phrases.
The time I waste answering such standard sentences and wrong answers from Sophos is horrible.

How can you block someone in the community?
  • 0 in reply to Sebastian Richter1

    The solution to your problem is quite easy: 
    Sophos raised the needed space for the Disks of primary from 4 GB in 17.5 to minimum of 16 GB in V18.0. 

    Customers with older Appliances do not have the needed space and could potentially run into space issues, because the appliance does not offer enough space. 

    https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/VirtualAndSoftwareAppliancesHelp/SoftwareAppliance/index.html 

    New installation all utilize more space.

    The outcome here is essentially: You can clean up the signature partition all the time or you could reimage the system with a bigger Disk and restore your backup. This will essentially resolve this problem.

    Sophos cannot make IPS pattern and other pattern "smaller" and utilizing 4 GB over the long run is hard. 


    You can take this answer or refuse to. But that are the hard facts based on your issue. 

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  • 0 in reply to LuCar Toni

    Additionally we are internally following up on this topic and investigating based on the feedback by  and this case here to identify a potential issue. 

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