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Signature disk Usage reached 91% exceeding the threshold of 90% (NOT REPORTS)

Sebastian Richter1

Hi,

every Minute we get a mail with:

Message:
Signature disk Usage reached 91% exceeding the threshold of 90%

(shame on sophos for that stupid bug)

but all the solutions to clean the disk is for reports, and this is a other partition.

We need the simplest way to flush all the "Signatures". Why can the appliance not manage by her self????

plz

greats



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  • 0

    Hi  , we wish to understand what's causing utilisation signature partition ? Could you please share support access via private message ? 

  • 0 in reply to SPandya

    Also While awaiting the disk utilisation check and cleanup needed part ,  to stop this notification of threshold  emails coming every 1 min - you can check following setting  System Services -> Notification List ->Signature disk usage exceeded threshold and turn it off. 

  • 0 in reply to ShrikantSophos
    thanks for this tip. Even if it shows again how Sophos fails. Why can't you just set it here once a day?

    Shame on Sophos...

  • 0 in reply to SPandya

    remote support offer a forum, no way.

    Why do you post your solution not here?

  • 0 in reply to Sebastian Richter1

    Then create a support case. So we can proceed with a normal support procees and escalate it to the Dev teams. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Yes, I am the only one who has ever had and will have this error and no one here is interested in the solution...

    then what is the forum for?

    This is a general Sophos XG error and everyone should know the solution if Sophos is unable to permanently solve this problem itself.

    From my own experience, the support is absolutely incompetent, the community knows the product better than any support employee I have contacted so far. That's really a shame.

  • 0 in reply to Sebastian Richter1

    So right now, after 9 years, we do not have any kind of insights of this error. Maybe its particular for your installation? 

    Over the last years, customer did changes on their systems like UTM or SFOS by using commands or approaches on their appliances without knowing, what they actually do. 

    So to speak, we are avoiding posting potential debugging approaches without knowing what is happening on the firewall. 

    Let the support process taking this over and they will come up with an initial root cause analyse. 

    You are free to share the solution here afterwards. 

    __________________________________________________________________________________________________________________

  • +1

    Sophos-tech solved this for me. Possible it helps another too.

    1. My FW (an old virtual appliance) has not a lot of disk space.

    2. There are old savi & avira files ... possible from previous upgrades. After removing them, i have 60% disk usage again:

    at my device:
    ls -hl $(find /content/savi_1.00/ -name "*.tar.gz")
    -rw-r--r--    1 vpnporta heartbea  288.3M Aug 17 12:53 /content/savi_1.00/1.0.19828/savi_19828.tar.gz
    ls -hl $(find /content/avira_4.00/ -name "*.tar.gz")
    -rw-r--r--    1 vpnporta heartbea  245.9M Aug 17 16:52 /content/avira_4.00/1.0.424761/avira_424761.tar.gz

    Sophos: "To fix the 90% usage issue for this box, these pattern file can be removed. So, it should minimize total content usage."

    ... and it works !!


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    About "no enough space" - Sophos recommend to have at least 80 GB Data for the Disk. 

    https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/VirtualAndSoftwareAppliancesHelp/SoftwareAppliance/index.html 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    it was clear that such an answer would come.
    But Google strongly disagrees with you.
    And other users here too.

    But no, the stupid user must have botched something in the console.

    Oh yes, support first sent me a broken link to instructions for the support ID.

    No indication of how to switch off the 1-minute email.
    And not as simple an answer and instructions as from “dirkotte”.
    The support sucks, it's as simple as that, even if you don't want to hear it.

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