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Signature disk Usage reached 91% exceeding the threshold of 90% (NOT REPORTS)

Sebastian Richter1

Hi,

every Minute we get a mail with:

Message:
Signature disk Usage reached 91% exceeding the threshold of 90%

(shame on sophos for that stupid bug)

but all the solutions to clean the disk is for reports, and this is a other partition.

We need the simplest way to flush all the "Signatures". Why can the appliance not manage by her self????

plz

greats



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  • 0 in reply to LuCar Toni

    Yes, I am the only one who has ever had and will have this error and no one here is interested in the solution...

    then what is the forum for?

    This is a general Sophos XG error and everyone should know the solution if Sophos is unable to permanently solve this problem itself.

    From my own experience, the support is absolutely incompetent, the community knows the product better than any support employee I have contacted so far. That's really a shame.

Children
  • 0 in reply to Sebastian Richter1

    So right now, after 9 years, we do not have any kind of insights of this error. Maybe its particular for your installation? 

    Over the last years, customer did changes on their systems like UTM or SFOS by using commands or approaches on their appliances without knowing, what they actually do. 

    So to speak, we are avoiding posting potential debugging approaches without knowing what is happening on the firewall. 

    Let the support process taking this over and they will come up with an initial root cause analyse. 

    You are free to share the solution here afterwards. 

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  • 0 in reply to LuCar Toni

    it was clear that such an answer would come.
    But Google strongly disagrees with you.
    And other users here too.

    But no, the stupid user must have botched something in the console.

    Oh yes, support first sent me a broken link to instructions for the support ID.

    No indication of how to switch off the 1-minute email.
    And not as simple an answer and instructions as from “dirkotte”.
    The support sucks, it's as simple as that, even if you don't want to hear it.

  • 0 in reply to Sebastian Richter1

    At what point did i imply the customer did something wrong? 

    First of all: Your issue has 2 entries on google, one is your post here, second one is actually a support KB: https://support.sophos.com/support/s/article/KB-000036697?language=pt_BR 

    This KB gives you clear indications, what you could do.

    Can you give me more examples of this issue occurring? I am interested in looking into this to prevent this from happening.

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