Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall online but offline in Sophos Central

K Radder

A Sophos Firewall XGS116 is online on the customer's side.

But when I look at the Sophos Central side it says the firewall is offline.

I already rebooted the firewall and upgrade the firmware to SFOS 20.0.2 MR-2-Build378.

But still it stays offline on the Sophos central side.

Can someone help me?



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  • 0

    Hi,

    please check the firewall setting for central using the firewall gui.

    ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    We seen this on a number of MR2 installations recently (permanently dropping off Central in between being built and installed on site), we solved it by removing and readding the XG to Central - I'm assuming it has been in Central ok previously.

    Regards

  • 0

    Can you download the logs from Diagnostic for hbtrust.log ? Check the latest entries. 

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