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External web site does not open.

Hi experts, I have an external web site hosted in the AWS, and the DNS domain name is registered in my local DNS server (Windows 2019 with AD and DNS). I have configurated the DNS options in Sophos XGS as shown below. The website does open for internal networks, but does not open from external access. Any idea? Thanks.

TIPS: Static DNS: DNS 1 and 2 -> my internal DNS servers (I have 2), DNS 3 -> Google

DNS Host Entry: Host/domain name->my external website, IP address->My WAN Interfaces

DNS request route: name -> my external website, Target-> my internal DNS server 1.

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Antonio Ferreira1 3 months ago +1 verified

Hi everyone, this issue was already solved, I just had to make a DNAT rule to point to my ISP interface, translatting to my internal DNS host, allowing service on port 53 (DNS). Thanks all. (Should be…

0 Raphael Alganes 3 months ago

Hello Antonio,

Could you share your website name in this format www(dot)examplesite(dot)com - to avoid your reply marked as spam by the system

If this is not possible, could you verify if it had DNS record (A) published already? https://mxtoolbox.com/DnsLookup.aspx

What DNS settings are the external users using? what happens when they ping the FQDN on their side?

Could you also share the error they're encountering when visiting the website?

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 Antonio Ferreira1 3 months ago

Hi everyone, this issue was already solved, I just had to make a DNAT rule to point to my ISP interface, translatting to my internal DNS host, allowing service on port 53 (DNS). Thanks all. (Should be created a local fw rule to allow the traffic).
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