Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions Sophos 20 RED - power failure and quarantine (lockout)

Sophos Firewall requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 2 replies
Answers 1 answer
Subscribers 40 subscribers
Views 1320 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos 20 RED - power failure and quarantine (lockout)

Jaakko Herttua 7 months ago

Hello!

Power outage for a few days and now 20 RED locked or quarantined. How can I unlock it? And how (I need exact instructions)?

This thread was automatically locked due to age.

0 PhilippRusch 7 months ago

Hello,

have a look here: https://docs.sophos.com/nsg/sophos-firewall/20.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/index.html#red-unlock-codes

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan 7 months ago in reply to PhilippRusch

Hi,

In addition to Phillip, you would need the unlock codes that were sent to your registered email. Alternatively, you may contact Sophos Customer Care and provide the organization name(ownership) with which the device is associated.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel