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Discussions Sophos 20 RED - power failure and quarantine (lockout)

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Sophos 20 RED - power failure and quarantine (lockout)

Jaakko Herttua 6 months ago

Hello!

Power outage for a few days and now 20 RED locked or quarantined. How can I unlock it? And how (I need exact instructions)?

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0 PhilippRusch 6 months ago

Hello,

have a look here: https://docs.sophos.com/nsg/sophos-firewall/20.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/index.html#red-unlock-codes

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Erick Jan 6 months ago in reply to PhilippRusch

Hi,

In addition to Phillip, you would need the unlock codes that were sent to your registered email. Alternatively, you may contact Sophos Customer Care and provide the organization name(ownership) with which the device is associated.

Erick Jan
Community Support Engineer | Sophos Technical Support
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