Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Delay in Central Management Alerts since 04/20/2024

Are there any known issues with central management communication currently?

Starting on 04/20/2024 i'm getting central-alerts with massive delay of 3-9 hours. (SFOS Home, V20.0GA)
I've an fixed PPPoE reconnect every morning at 3 a.m., so i expect an alert every day at this time.

(By the way... Feature-Request to suppress alert when using scheduled reconnect?:)


Since saturday central is reporting this with increasing delay of multiple hours:

As i have 2 WAN connections online, there's no real interruption to central management/reporting communication.
Any idea why there is this delay?

Connecting to webadmin using central management is totally fine all the time.
Internet-Access as well.

centralmanagement.log

2024-04-22 11:12:31Z INFO central-connect[23375]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXXXX/sshTunnel  Timezone: Europe/Berlin
2024-04-22 11:12:32Z INFO central-connect[23375]:276 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2024-04-22 11:13:07Z INFO central-connect[23530]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXXXX/sshTunnel  Timezone: Europe/Berlin
2024-04-22 11:13:07Z INFO central-connect[23530]:276 main:: -  got response of poll for SSO. Status: disconnected backupExpected:
2024-04-22 11:13:42Z INFO central-connect[23654]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXXXX/sshTunnel  Timezone: Europe/Berlin
2024-04-22 11:13:42Z INFO central-connect[23654]:276 main:: -  got response of poll for SSO. Status: disconnected backupExpected:



Added V20 TAG
[edited by: Erick Jan at 11:49 PM (GMT -7) on 25 Apr 2024]
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