Administrar Firewall XG125 Desplegado / instalado

Hi,

Thank you for reaching out to Sophos Community.

Since you've stated that the provider is managing the firewall, have you contacted them for Administrator access and the handover?

You may also check the following docs on how to reset the Admin password

• Sophos Firewall: Change or reset the admin password

Hola Erick, muchas gracias por su respuesta, le comento que si, me puse en contacto con el, me comento que era partner de sophos lo cual necesitaria determinar por algún medio, me dio accesos pero no he podido ingresar, mi percepción es que no domina y que no es partner de sophos, nosotros como empresa necesitamos el control total del equipo y de panel de administración ya que nos es muy difícil estarle esperando, el tiempo de respuesta es alto por lo que nos interesa administrarlo desde nuestro departamento de IT.

Por esta razón consultaba si existe la posibilidad de reclamar con el número de serie y factura o por algún otro medio directamente con sophos.

Quedo atento.

Saludos.

Hello Cesar,

Can you share the name of the Partner? If the company/person that sold you the Sophos Firewall is an authorized partner, then you would need to talk to them about giving you control of your Sophos Firewall; it might be possible that when you purchased the Firewall, part of the contract mentioned that the Partner would manage the Firewall.

Regards,

Emmanue thanks for your response, The name of the supplier is Marcos Gustavo Barrientos, these are the only data I have, he mentioned that he was a Sophos partner, I don't think a contract was made with them since he is a private person.

Hello Cesar,

Do you have an email for the supplier? You can send it via DM if you would like.

Regards,

Hi Emmanuel, thank you for your response, sent one message direct with the information required