Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
Hello,
yesterday we set up MFA for IPSec Remote Access. We are using the local MFA. Now we having Problems with some Users, because after some time there are automatically logging out of the vpn (Sophos Connect). See Logs:
Before the MFA. We used only the AD-Authentication and there was no such problems. What can we do?
Hi StopTheBeat,
Thank you for reaching out to Sophos Community.
Is the following authentication error from the same user? 
Kindly try to check more details on the logs via CLI, and select option 5. Device Management, then option 3. Advanced Shell. Then change to the log directory using the command cd /log.
For more reference, kindly see the log details Log file details
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Hi StopTheBeat,
Thank you for reaching out to Sophos Community.
Is the following authentication error from the same user?
Kindly try to check more details on the logs via CLI, and select option 5. Device Management, then option 3. Advanced Shell. Then change to the log directory using the command cd /log.
For more reference, kindly see the log details Log file details
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
