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League Of Legends Issues

My school has a computer lab that does E-Sports. They run League of Legends. For some reason, Sophos is causing the game to crash and not run but I have not received any Sophos notifications that says there's a problem with the game. The E-Sports teacher said that Sophos is apparently treating the game as a virus. When Sophos is uninstalled, the program works without issues. The game and its associated ports and websites are already whitelisted with the school's firewall. What could the issue be between Sophos and League of Legends?

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0 Bharat J 8 months ago

Hi Sophos User3457

Sophos User3457 said:
Sophos is uninstalled

Sophos endpoint?

Please share the error or error message when Sophos is treating as virus ? If you have bypassed the system and it is working might getting deny under game category?

Please check the web and application filter logs under log viewer might help

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 Bharat J 8 months ago

Hi Sophos User3457

Sophos User3457 said:
Sophos is uninstalled

Sophos endpoint?

Please share the error or error message when Sophos is treating as virus ? If you have bypassed the system and it is working might getting deny under game category?

Please check the web and application filter logs under log viewer might help

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 Sophos User3457 8 months ago in reply to Bharat J

Sophos Endpoint Agent was uninstalled. No notification ever came up about League of Legends, it just didn't work. Please let me know how to access the screen shown above.
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0 emmosophos 8 months ago in reply to Sophos User3457

Hello,

I think Bharat, is confused about the product you are using, but just to confirm before I move the thread to the correct forum, are you using Sophos Endpoint and or your School also uses the Sophos Firewall?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 d_fault 8 months ago in reply to Bharat J

I'm having the same issue, did you ever find a solution to this issue?
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0 Erick Jan 8 months ago in reply to d_fault

Hi d_fault,

Thank you for reaching out to Sophos Community.

To avoid confusion, what product are you using?

Also, kindly check the log viewer first to give us more details. This may need some adjustment on application filter or port block, etc.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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