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IPsec client disconnection problem , at 60'minutes firewall XGS116 (SFOS 20.0.0 GA-Build222)

Hello ,
on upgraded system SFOS 20.0.0 GA-Build222), we encounter problems with VPN Client IPsec disconnection after 60 minutes, the system does not take into account the Dislabe Disconnect when tunnel is idle.

can you help me solve problem , i have already opened tkt 07204064.
regards
Marcello

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Erick Jan 9 months ago in reply to Raphael Alganes +1 verified

Hi, Upon checking, the case is already closed and was affected by NC - 127246.

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0 Raphael Alganes 9 months ago

Hi Marcello Guastella ,

Thanks for reaching out to Sophos Community.

Thanks for your patience in this case; we regret to hear that you have bumped into an issue. Upon checking, the engineer handling the case has further clarifications per your last conversation. On the other hand, I have included a note on your case regarding this community post that you have made.

Again, thank you for your patience on this. Hope you have a nice day and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 9 months ago

Hi Marcello Guastella ,

Thanks for reaching out to Sophos Community.

Thanks for your patience in this case; we regret to hear that you have bumped into an issue. Upon checking, the engineer handling the case has further clarifications per your last conversation. On the other hand, I have included a note on your case regarding this community post that you have made.

Again, thank you for your patience on this. Hope you have a nice day and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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+1 Erick Jan 9 months ago in reply to Raphael Alganes

Hi,

Upon checking, the case is already closed and was affected by NC - 127246.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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