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XGS Blocking Email Images on Apple Devices

Wartan

Got a nagging but not serious problem (I bet it's not really a problem)

On my client networks, if a user has an Apple device, any email they check on that device while on my networks will not load images in an email automatically. [insert snide remarks here]. They're prompted to "Load Content" after a short msg at the top of their email page "Your network settings prevent content from loading privately."

I know that iOS 15 has a feature called "Mail Privacy Protection" that can be disabled on the user's phone...but I'd like to know what's causing it and why it loads fine on other public networks...besides the obvious Smiley I think I'd like to know what feature to disable or allow should I deem that to be ok for a coffee house office.

img attached of what they're seeing on their Apple devices.



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  • 0

    Hi,

    which mail agent are you using and have you installed the XG ca on the end devices?
    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hi,

    which mail agent are you using and have you installed the XG ca on the end devices?
    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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  • 0 in reply to rfcat_vk

    thanks rfcat_vk,

    This is any mail client on their iOS devices, primarily cell phones are what they're using. PC on the same network has no issues loading the images. In this case it's a gmail address checked on iOS.

  • 0 in reply to Wartan

    I had the same issue until I installed the XG CA on all devices. My wife's outlook (on a mac air m1) displays images okay, but has other problems.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I guess what intrigues me is why is the iOS (iPhones) having no issue displaying images in emails whatsoever on a random network, but on one with an XGS iOS blocks images from loading - maybe I'm not grasping something? While I've been doing IT for a long time, I'm no master at firewalls

  • 0 in reply to Wartan

    Probably becease the XGS is setup to scan https traffic and the other networks are not. Apple software does not like to be scanned.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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