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Sophos Firewall XG 107 - Report Scheduling - Custom Logo BUG

Hello Dear All,

Good Day.

I having issue at Custom logo configuration. I'm uploading a image on custom logo which is image size is 125x70 and the file type is png/jpg but the device is streching it. I couldn't find a solution on internet and this issue doesn't occurs on one firewall device. I have 30+ firewall and every device has this issue.

What should i do about fix this?

Versions are :

SFOS 19.5.3 MR-3-Build
SFOS 18.5.3 MR-3-Build

Best Regards,

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0 Dogukan Ulus 11 months ago

Please see the attached images.

Our original logo sized by 125x70 px

The Result :
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0 apijnappels 11 months ago in reply to Dogukan Ulus

Try to change your image so it get wider. It looks like it stretches in width more than 2x, so try to expand your image to about 300x75 and see the result.

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 Dogukan Ulus 11 months ago in reply to apijnappels

The system only allow me for 125x70 pixel. What should i do?
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0 Dogukan Ulus 11 months ago in reply to Dogukan Ulus

The issue still occurs. Is there anyone know how to fix it?
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0 FFin 11 months ago in reply to Dogukan Ulus

We have the same issue... sophos support would probably say "buy and use sophos central reporting - it's so much better" instead fixing those bugs... ;) Why fixing a product you've already paid for if you cen sell another product instead!
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0 emmosophos 11 months ago in reply to Dogukan Ulus

Hello there,

If the issue persists, please open a case with Support and share the Case ID with us.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 Dogukan Ulus 11 months ago in reply to emmosophos

Hello emmosophos ,

I'm not able to create a ticket at the moment cause of the system says below;

"You must be a Sophos Central customer with one or more valid (not expired) licenses to create a support case. Please contact your Sophos partner or an authorized Sophos Central reseller for details."

I have plenty of sophos firewall licenses which is registered to central. I couldn't figure out.
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0 emmosophos 11 months ago in reply to Dogukan Ulus

Hello there,

Do you have access to the Support Portal?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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