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How do you remove home firewall and its license from a computer so the license can be used on a different computer.

I installed the Home version on a virtual machine to see if it worked. Now I want to delete that VM and install the firewall on a physical PC. How do I free up the license from the VM so I can use it on the other PC?

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nd 10 months ago +2 suggested

normally easy: delete the vm and use the licence on the new machine. I often changed hardware and re-used the lic in the past. never had any problem.

0 emmosophos 10 months ago

Hello there,

Thank you for contacting the Sophos Community.

You should request a new Sophos Firewall Home license.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 nd 10 months ago

normally easy: delete the vm and use the licence on the new machine.

I often changed hardware and re-used the lic in the past. never had any problem.
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0 EastCoastUser 10 months ago in reply to nd

I tried that but it did not accept the license during the install on the physical computer. I pasted the license from the email, just as I had done on the VM, but when I entered the license, the "Next" button stayed greyed out, so I could not proceed with the installation. I received a second license in another email, and I was able to install the OS on a physical device.
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0 rfcat_vk 10 months ago in reply to EastCoastUser

My curent test machine has been on a number of different hardware devices, currently on a VM without any licence issues.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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