Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Change registrant of a used Sophos Firewall

MGodau

Hello, 

I have recently bought an used Sophos XG Firewall and im not able to change the registrant and therefore activate my license. 

i tryd to get ahold of the old owner but the company ignores my calls and doesnt answer my mails. 

Does anyone have an idea on how to resolve that problem ? 

i also created a ticket with sophos but they didnt understand or misunderstood my problem and just sent me a manual how to change the registrant... 



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  • 0

    Hi,

    what do you plan to do with this device?
    ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Does this matter ? I wanted to use the firewall for a remote / vpn connection 

  • 0 in reply to MGodau

    Yes, it does. If you want to use it as a home user then it does not need to be re-registered. If you want to use it for a business process then yes, it needs to be reregistered as a Sophos hardware device.

    You will need to send the Sophos support team the documentation you have attempted to achieve registration transfer with. Do you know how  long since the device was no longer registered with its previous owner?

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Ah alright got it, yeah i want to use it for a business process and therefore need an active license. 

    The device is still registered to the old owner at this moment and im not able to change it. 

  • 0 in reply to MGodau

    Hello there,

    Thank you for contacting the Sophos Community.

    I searched under your account but couldn't find the case number you mentioned. Would you mind sharing it?

    Unfortunately, this isn’t something Support can help you with, but if you share the Sophos Firewall S/N via PM, I could ask our Customer Care team to assist you.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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