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RED Device disappears after firewall reboot

Jae

I have a XGS2100 (SFOS 19.5.1 MR-1-Build278) in an HA pair.  I setup a RED-20 device at a remote office about a month ago (this is our second RED device).  Everything was working fine until I rebooted the XGS2100 at our main office today.  When the firewall came back up the second RED-20 device under network was gone (the first one was still there).  I have read a few other threads of this happening but they were over a year old.  Is this still an current issue and is this going to happen every time I reboot our firewall?  I was able to fix the issue by typing all the info back into the firewall for the RED device but I don't want to keep doing this.  Anyone else with this issue?  Thanks.



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    Hi Jae Lupo,

    Thank you for reaching out to Sophos Community.

    Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

    Have you checked any logs that might assist us regarding the disappearance? also are the RED updated?

    I recommend contacting Sophos Support to have this thoroughly checked, and kindly share the case ID here.

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

       this kind of answer is some kind of frustrating for one with such an issue.

    I agree he should contact support as long as the logs may contain info.

    But I'm quite sure, without logs in debug mode, they'll not find anything, except this is a known issue. But   should first upgrade the cluster SFOS asap. Support will not help you with that old version. After Upgrade, check you have the latest RED Firmware 3.0.009 installed in pattern updates.

    With the SFOS upgrade you can test what happens after further reboots.

    Any chance, that RED is with special config like Bridged LAN or so?

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  • 0 in reply to Erick Jan

       this kind of answer is some kind of frustrating for one with such an issue.

    I agree he should contact support as long as the logs may contain info.

    But I'm quite sure, without logs in debug mode, they'll not find anything, except this is a known issue. But   should first upgrade the cluster SFOS asap. Support will not help you with that old version. After Upgrade, check you have the latest RED Firmware 3.0.009 installed in pattern updates.

    With the SFOS upgrade you can test what happens after further reboots.

    Any chance, that RED is with special config like Bridged LAN or so?

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