XGS2300 (SFOS 18.5.0 GA-Build264)

Hello there,

Thank you for contacting the Sophos Community.

If you follow the steps below what is the output of the last command?

Access Sophos Firewall via SSH or console cable.
Select Device Console and press Enter.
Run the command show failure-reason and press Enter.
If affected, you should see the following message:
failsafe> show failure-reason

Open a Case with support with the output of the last command, as most likely your device needs to be RMA.

Regards,

Hello there,

Thank you for contacting the Sophos Community.

If you follow the steps below what is the output of the last command?

Access Sophos Firewall via SSH or console cable.
Select Device Console and press Enter.
Run the command show failure-reason and press Enter.
If affected, you should see the following message:
failsafe> show failure-reason

Open a Case with support with the output of the last command, as most likely your device needs to be RMA.

Regards,

Hello, 

Thanks for the reply, 

I access Sophos Firewall via console cable and selected "4. Device Console" and run the command show failure-reason but I got the messge:

" % Error: Unknown Parameter 'failure-reason' "

Then I selected "5. Device Management" and then "3. Advanced Shell" and run the command "showfw npu_failure_reason"

And I got the following message:

XGS2300_RL01_SFOS 18.5.0 GA-Build264# showfw npu_failure_reason
showfw: read in diskinfo fresh install failed
: Success
read device: Can't read disk signature
XGS2300_RL01_SFOS 18.5.0 GA-Build264#

Is this ok to open a case for RMA?

Hi Giorgos Vavourakis,

Thank you for reaching out to Sophos Community.

I would recommend creating a case ID for Sophos Support first to further check this. Also, kindly share the case ID here.