Installed the Sophos Connect version 2.2.90.1104 on three machines today, Windows 10, Windows server 2019 and Windows Server 2016. Windows 10 and Server 2019 had no issues. Windows Server 2016 is giving the OpenVPN Service Not Available error. Here's what I've tried: I've reinstalled several times and rebooted. I've uninstalled the older Sophos client (that was working on Server 2016) and manually deleted some files that the installer did not delete in the C:\Program Files (x86) folder. I've uninstalled a separate installation of OpenSSL. I've whitelisted the app in our EDR I've read through a number of support documents on this topic None of the above helped. The Windows 2016 Server is version 1607, build 14393.6351. Any help would be much appreciated!

Hi RyanW Sophos Connect client as of today officially supports (Windows 10, 11, including LTSB, and LTSC). For more info please refer to the release note section and click on the tab "Supported platforms". https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=connect&versionID=allVersions Note: On the mentioned server where it fails to work and you are using it to connect "SSL VPN" then as in workaround you may try the OpenVPN installer if that works and helps.

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OpenVPN Service Not Available - Windows Server 2016

RyanW 11 months ago

Installed the Sophos Connect version 2.2.90.1104 on three machines today, Windows 10, Windows server 2019 and Windows Server 2016. Windows 10 and Server 2019 had no issues. Windows Server 2016 is giving the OpenVPN Service Not Available error.

Here's what I've tried:

I've reinstalled several times and rebooted.
I've uninstalled the older Sophos client (that was working on Server 2016) and manually deleted some files that the installer did not delete in the C:\Program Files (x86) folder.
I've uninstalled a separate installation of OpenSSL.
I've whitelisted the app in our EDR
I've read through a number of support documents on this topic

None of the above helped.

The Windows 2016 Server is version 1607, build 14393.6351.

Any help would be much appreciated!

This thread was automatically locked due to age.

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Vishal_R 11 months ago +1 suggested

Hi RyanW Sophos Connect client as of today officially supports (Windows 10, 11, including LTSB, and LTSC). For more info please refer to the release note section and click on the tab "Supported platforms…

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0 RyanW 11 months ago

Here's the scvpn.log file. I've replaced the IP address with "XXX.XXX.XXX.XXX" and the actual server username with "username" for privacy reasons.

2023-11-26 01:17:13PM [13604] inf Starting Sophos Sophos Connect version 2.2.90.1104
2023-11-26 01:17:13PM [13604] dbg Initializing protected storage
2023-11-26 01:17:13PM [13604] inf Logged on user is username
2023-11-26 01:17:13PM [13604] dbg Starting the auto-importer
2023-11-26 01:17:13PM [13604] inf Initializing strongSwan
2023-11-26 01:17:17PM [13604] dbg strongSwan version 5.9.5 has been started
2023-11-26 01:17:17PM [13604] inf Initializing open vpn service
2023-11-26 01:17:20PM [13604] dbg Starting the communications module
2023-11-26 01:17:20PM [13604] dbg Starting HTTP server on 127.0.0.1:60110
2023-11-26 01:17:20PM [13604] inf Sophos Connect started
2023-11-26 01:17:25PM [15780] dbg Sending telemetry data to sftelemetry.sophos.com:443
2023-11-26 01:17:26PM [15504] dbg XXX.XXX.XXX.XXX VPN state changed to connecting
2023-11-26 01:17:26PM [15504] dbg Starting tunnel (connecting)
2023-11-26 01:17:26PM [15504] dbg Can't create tunnel - failed to start ovpn
2023-11-26 01:17:26PM [15504] dbg State is connecting, setting to disconnected
2023-11-26 01:17:26PM [15504] dbg XXX.XXX.XXX.XXX VPN state changed to disconnected
2023-11-26 01:17:26PM [15504] dbg Sending notification: OpenVPN service is not available
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0 RyanW 11 months ago

Here's the scvpn.log file. I've replaced the IP address with "XXX.XXX.XXX.XXX" and the actual server username with "username" for privacy reasons.

2023-11-26 01:17:13PM [13604] inf Starting Sophos Sophos Connect version 2.2.90.1104
2023-11-26 01:17:13PM [13604] dbg Initializing protected storage
2023-11-26 01:17:13PM [13604] inf Logged on user is username
2023-11-26 01:17:13PM [13604] dbg Starting the auto-importer
2023-11-26 01:17:13PM [13604] inf Initializing strongSwan
2023-11-26 01:17:17PM [13604] dbg strongSwan version 5.9.5 has been started
2023-11-26 01:17:17PM [13604] inf Initializing open vpn service
2023-11-26 01:17:20PM [13604] dbg Starting the communications module
2023-11-26 01:17:20PM [13604] dbg Starting HTTP server on 127.0.0.1:60110
2023-11-26 01:17:20PM [13604] inf Sophos Connect started
2023-11-26 01:17:25PM [15780] dbg Sending telemetry data to sftelemetry.sophos.com:443
2023-11-26 01:17:26PM [15504] dbg XXX.XXX.XXX.XXX VPN state changed to connecting
2023-11-26 01:17:26PM [15504] dbg Starting tunnel (connecting)
2023-11-26 01:17:26PM [15504] dbg Can't create tunnel - failed to start ovpn
2023-11-26 01:17:26PM [15504] dbg State is connecting, setting to disconnected
2023-11-26 01:17:26PM [15504] dbg XXX.XXX.XXX.XXX VPN state changed to disconnected
2023-11-26 01:17:26PM [15504] dbg Sending notification: OpenVPN service is not available
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