Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Connect Client - disappearing SSL VPN connection

VGDtech

Hello,

I have read some forums about this issue but I have not been able to replicate the issue. I have also checked the KIL list.

I tried changing the networks, PC restarts, logging in with a different user.

The SSL VPN connection profile rarely disappears from Sophos connect client and I do not know what the issue is.

We use a provisioning file to distribute connections for users.

Sophos firmware: SFOS 19.5.3 MR-3-Build652
Sophos Connect version: 2.2.90.1104



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    Hi VGDTech,

    Thank you for reaching out to Sophos Community.

    Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

    Are you referring to Profile disappearing when switching user sessions( NCL-1621)?

    You may try the following Steps to reproduce

    1. log in as "User A".
    2. Import configuration to Connect Client. It doesn't matter what is set in the configuration.
    3. Switch user to "User B".
    4. Import configuration to Connect Client.
    5. Switch user back to "User A".
    6. Open the Connect Client page, and the profile remains. Now switch user back to "User B". The Connect Client profile is gone.
    Workaround
    Use the "logoff" button instead of "Switch user".

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    I am still having this problem with a random subset of users, all on Windows 10. They are NOT switching accounts to cause this. They shut down all the way at the end of the day, then the next day their profile is gone.

    I have a case open with Sophos but their suggestion is to try re-imaging or try another endpoint. There is something causing this (whether a Windows update or another issue) and I feel that it will just pop up again even if we do reimage.

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  • 0 in reply to Erick Jan

    I am still having this problem with a random subset of users, all on Windows 10. They are NOT switching accounts to cause this. They shut down all the way at the end of the day, then the next day their profile is gone.

    I have a case open with Sophos but their suggestion is to try re-imaging or try another endpoint. There is something causing this (whether a Windows update or another issue) and I feel that it will just pop up again even if we do reimage.

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