Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Connect Client - disappearing SSL VPN connection

VGDtech

Hello,

I have read some forums about this issue but I have not been able to replicate the issue. I have also checked the KIL list.

I tried changing the networks, PC restarts, logging in with a different user.

The SSL VPN connection profile rarely disappears from Sophos connect client and I do not know what the issue is.

We use a provisioning file to distribute connections for users.

Sophos firmware: SFOS 19.5.3 MR-3-Build652
Sophos Connect version: 2.2.90.1104



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    We have the same problem that the VPN profiles in Sophos Connect disappear sporadically. This is very annoying as our user portal is not accessible from the Internet. According to our employees, there was usually a new connection to a new network prior to this, e.g. home office for the first time and connected to the dock or Wi-Fi at home or dialed into a new hotel Wi-Fi. Unfortunately, this is very sporadic, but we have several cases every day in the IT support hotline where we have to help restore the profiles, which is extremely frustrating.

    However, some others also seem to have the same problem and nothing has changed so far. In general, the Connect Client only receives new updates very rarely, the last one was a long time ago.

    See the threads where others have already mentioned the problem:
    community.sophos.com/.../sophos-connect-losing-connections-profiles
    community.sophos.com/.../sophos-connect-client-looses-profile-when-changing-network

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    We have the same problem that the VPN profiles in Sophos Connect disappear sporadically. This is very annoying as our user portal is not accessible from the Internet. According to our employees, there was usually a new connection to a new network prior to this, e.g. home office for the first time and connected to the dock or Wi-Fi at home or dialed into a new hotel Wi-Fi. Unfortunately, this is very sporadic, but we have several cases every day in the IT support hotline where we have to help restore the profiles, which is extremely frustrating.

    However, some others also seem to have the same problem and nothing has changed so far. In general, the Connect Client only receives new updates very rarely, the last one was a long time ago.

    See the threads where others have already mentioned the problem:
    community.sophos.com/.../sophos-connect-losing-connections-profiles
    community.sophos.com/.../sophos-connect-client-looses-profile-when-changing-network

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