Unfortunately, I had to find the following problems regarding OTP + SSL VPN (for me pretty useless regarding the provision feature):
General:
- User without (manual) first login (without existing OTP) are not supportet -> no login possible without OTP if in client is OTP is activated -> provisioning not usable (if the user has to login in the user portal first, why should i use the provisioning?)
- why is not just the QR code is showing in the client on first login?
Provisioning with OTP:
- a user (already has OTP) can not use provisioning without error on first login:
the client is login in the user portal, gets the config, direct after (!) the client tries to connect to the new SSL VPN -> login failed IN ANY CASE (as the name says OTP can used only one time), the client do (2) logins with provisioning (download the config and login again for connection) -> the DEVs ever testet?
- LOG during provisioning -> user portal logon OK + SSL VPN failed (within some seconds)
- no option to configure the client "do just one login and download the config without immediate connection"
- I can not tell the user "use the provisioning and login, just ignore the error message, but when you have a new OTP after 30 sec. you can connect"
- it is not possible to use the user portal without OTP and SSL VPN with OTP (or vice versa) -> provisoning (user portal + SSL VPN connection) can only use OTP for all or nothing
Version 2.2.90.1104 / XGS 19.5
Provisioning File:
[
{
"gateway": "vpn.gate.xxxxxx",
"user_portal_port": 443,
"otp": true,
"2fa": 1,
"can_save_credentials": true,
"auto_connect_host": false,
"can_save_credentials": true,
"check_remote_availability": false,
"run_logon_script": false
}
]
Hello,
Good day and Thanks for reaching out to Sophos Community
Apologies for the inconvenient experience you have faced and thank you for your extended patience.
This behavior should be on the KIL for Sophos Connect NCL-1391 alongside with the respective workaround https://doc.sophos.com/support/kil/index.html
Again, many thanks for your time and patience and thank you for choosing Sophos
Cheers,
Raphael Alganes
Global Community Engineer, Support & Services
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Thanks a lot! I just hope it will be fixed soon. Just disable auto-connect with OTP after provisioning would solve that problem ;-)
Hello C3-PO ,
Thank you for your understanding and taking the time to update the thread and for sharing your knowledge to the Community. Much appreciated.
Cheers,
Raphael Alganes
Global Community Engineer, Support & Services
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.
The award-winning home for Sophos Support videos! - Visit Sophos Techvids