Since our company upgraded trom 2.2.75 to 2.2.90 this is a known issue here. The client needs to be reinstalled then.
This has only been a very rare issue with the old version. Has Sophos identified the cause yet? Any fixes in the pipeline?
2023-03-16 08:49:16AM [5820] inf Starting Sophos Sophos Connect version 2.2.90.1104
2023-03-16 08:49:16AM [5820] dbg Initializing protected storage
2023-03-16 08:49:16AM [5820] inf No user is currently logged on
2023-03-16 08:49:16AM [5820] dbg Starting the auto-importer
2023-03-16 08:49:16AM [5820] inf Initializing strongSwan
2023-03-16 08:49:26AM [5820] err Failed to start the strongSwan service. Error 138. Timed out waiting for state to go to 4
2023-03-16 08:49:26AM [5820] err Failed to initialize strongSwan. Error 138
2023-03-16 08:49:26AM [5820] dbg Disabling all connections
2023-03-16 08:49:26AM [5820] inf Cleaning up strongSwan
2023-03-16 08:49:26AM [5820] inf stopping openvpn service
2023-03-16 08:49:26AM [5820] dbg Stopping the communications module
2023-03-16 08:49:26AM [5820] dbg Waiting for telemetry module to finish
2023-03-16 08:49:26AM [5820] dbg Waiting the auto-importer to finish
2023-03-16 08:49:26AM [5820] dbg Cleaning up IP monitor library
2023-03-16 08:49:26AM [5820] dbg Cleaning up protected storage
2023-03-16 08:49:26AM [5820] dbg Cleaning up configuration
2023-03-16 08:49:26AM [5820] inf Sophos Connect stopped
2023-03-16 08:49:16AM 00[DMN] Starting IKE service charon-svc (strongSwan 5.9.5, Windows Client 6.2.9200 (SP 0.0)
2023-03-16 08:49:16AM 00[KNL] failed to create TUN device
2023-03-16 08:49:16AM 00[LIB] plugin 'kernel-libipsec': failed to load - kernel_libipsec_plugin_create returned NULL
2023-03-16 08:49:16AM 00[LIB] feature CUSTOM:libcharon-receiver in critical plugin 'charon-svc' has unmet dependency: CUSTOM:socket
2023-03-16 08:49:16AM 00[LIB] feature CUSTOM:libcharon in critical plugin 'charon-svc' has unmet dependency: CUSTOM:libcharon-receiver
2023-03-16 08:49:16AM 00[LIB] failed to load 2 critical plugin features
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