XG 210 Admin Password Reset via COM Port

Hi Jim,

Please type “RESET” on password prompt to reset password to default admin/admin with option 4.

then access GUI and type current password “admin” and set a new one 

Thanks and Regards 

Hi Bharat J 

Thanks for your reply.  I was going to try to type RESET but once the putty session connects to port comX, well I'm never getting any kind of prompt.  I've tried typing and pressing enter with no luck however.  I've got the rate at 38400 and other settings etc as pointed out but like I say I get no actual password prompt.

Hi Bharat J 

Thanks for your reply.  I was going to try to type RESET but once the putty session connects to port comX, well I'm never getting any kind of prompt.  I've tried typing and pressing enter with no luck however.  I've got the rate at 38400 and other settings etc as pointed out but like I say I get no actual password prompt.

Try to check with another console cable that comes with Sophos XG Box or buy a new console cable  and check with different desktops or laptops to get CLI.

Thanks and Regards

Unfortunately I was out of office today with a young one with strep throat.  I'll try again on Tuesday, but unless I have a cable issue I would get the Putty session but never got the prompt like you show in your screenshot.

Hi Jim 

Thanks for your update over chat that your issue got resolved by changing new console cable 

Regards