Cannot register with Sophos Central

Hi,

after I changed port type from dhcp (using firewall behind ips router) to pppoe (using fw to establish connection). I cannot register with Sophos Central using email and OTP or enable Red service.  Internet works but quite slow (will open another thread for this)

I have Sophos account, and that firewall was allready added and deleted from portal because after pppoe and public ip change it cannot communicate with Sophos Central

Please help.

Carlo



Edited TAGs
[edited by: emmosophos at 11:36 PM (GMT -7) on 2 Aug 2022]

Top Replies

  • Hello ,

    Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: 

    >  To find out the status…

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