after I changed port type from dhcp (using firewall behind ips router) to pppoe (using fw to establish connection). I cannot register with Sophos Central using email and OTP or enable Red service. Internet works but quite slow (will open another thread for this)
I have Sophos account, and that firewall was allready added and deleted from portal because after pppoe and public ip change it cannot communicate with Sophos Central
Hello Carlo,Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: > To find out the status…
Hello Carlo,Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: > To find out the status: central-register --status > To de-register: central-register --unregisterAnd then try to re-register the appliance with the Sophos Central with the following KBA - https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/SophosCentral/HowToArticles/CentralRegisterOTP/index.html
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Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
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Actually when you deregister from admin GUI and delete fw from Sophos Central is not possible so add again. Just tested again.