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Discussions Firewalls lost Connection to Sophos Central

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Firewalls lost Connection to Sophos Central

Ben@Network over 3 years ago

Hello,

this evening all our firewalls lost the Connection to Sophos Central. This happens between 20:00 an 21:00 CET at 12-11-2021. But the Firewalls it self are online and working. Has anybody the same issue?

Ben

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Ben@Network over 3 years ago in reply to Matt Hadlock1 +2 verified

Yes, I can confirm that my firewalls are back in Sophos Central.

0 rfcat_vk over 3 years ago

I see the same on an irregular basis, sometimes a couple of times a day. The error message arrives while we are using the internet.

ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

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0 Ben@Network over 3 years ago in reply to rfcat_vk

Yes, this behavior I know also. From time to time I get a notification that one firewall has lost the connection and after a few minutes the connection is restored.

But today Sophos central shows for all 50 firewalls since 3 hours that they are offline.

Ben

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0 Matt Hadlock1 over 3 years ago

Yes I have the same issue, 2 firewalls and all 5 Sophos centrally managed access points. Firewalls themselves are online. Is this some sort of outage Sophos?

Failed to send firewall information from device to CM is the error started 4 hours ago.
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0 Matt Hadlock1 over 3 years ago in reply to Matt Hadlock1

Firewalls are back online now, AP's have not checked in yet.
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+1 Ben@Network over 3 years ago in reply to Matt Hadlock1

Yes, I can confirm that my firewalls are back in Sophos Central.

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0 LuCar Toni over 3 years ago

I can recommend to use / sign in for the SMS Sophos Service:

support.sophos.com/.../KB-000038793

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0 BeEf over 3 years ago in reply to LuCar Toni

I signed in and looked in the description of this. How can I select the severity and Region? For example I want to receive only high incident levels in EMEA ...
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0 LuCar Toni over 3 years ago in reply to BeEf

www.sophos.com/.../sophos-sms-faq.pdf

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