Sophos Support today told me, they wanted but cannot enable fwcm-heartbeatd debug logging. The service is at status: UNREGISTERED
service fwcm-heartbeatd:debug -ds nosync
500 Opcode Failed
fwcm-heartbeatd should be "Heartbeat to Sophos Central communication service". The log is empty/blank.
So is this service and logging not enabled as default in v18 MR5?
XG430_WP02_SFOS 18.0.5 MR-5-Build586# service -S |grep heartbeat
All three fwcm- logfiles are empty and the services are UNREGISTERED.
XG430_WP02_SFOS 18.0.5 MR-5-Build586# service -S |grep fwcm
Our firewalls are registered in Central. Now support want's us to unregister, then reregister both appliances.
The register status currently shows:
XG430_WP02_SFOS 18.0.5 MR-5-Build586# central-register -status
This SFOS instance is currently registered with Sophos Central
access_token : c7xxxxxx
device_uuid : ed9xxxxxxx
pic_uri : utm-cloudstation-eu-central-1.prod.hydra.sophos.com
refresh_token : ALWxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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