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PRTG failing to monitor services after sophos upgrade to v18

Andrew Fletcher1

Not sure with this one, pre-upgrade from v17-mr12 to SFOS 18.0.1 MR-1-Build396, all Firewall monitoring worked in PRTG. After the upgrade, PRTG cannot access info from services,memory etc. it can still ping and `see' the nic cards. Our remaining two Firewalls that are still on v17 mr12 remain monitored correctly.

So to me, something has been upset/broken in SNMP between V18 and PTRG. So for now, have turned off in PTRG monitoring on the v18 Firewall- services,memory etc.

Looks like when I upgrade the other two Firewalls to v18, I will have the same issue.

Any advice on this problem?

 

Thanks

Andrew



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    Hi Andrew,

    does PRTG use SNMP calls to collect data? I think there are fixes scheduled for SNMP issues in a MR, not sure which one?

    You might lie to start a support case.

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

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  • 0 in reply to rfcat_vk

    Hi Ian

     

    Yes, PRTG uses SNMP to collect data, I did raise a support call with Sophos, but did not really get the response I was hopping for... I don't think I managed to get over the problem to the allocated tech correctly.  I will have another go on Monday.

    Andrew

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