How do i remove a invisible source/hosts?

Uhm....strange!

Firmware version? Did you try with other browsers?

Chrome 79.0.3945.130

Latest MS Edge Browser

Is there any way to do this with the Shell?

Ok.

Try to export the configuration in xml format to understand if it is a UI bug.

https://community.sophos.com/products/xg-firewall/f/initial-setup/93262/export-import-selective-configuration-from-xg-135w-to-xg-330-os-version-16-05-3

Let us know!

Also, which firmware are you running on XG?

It`s XG 17.5.9

I still Need to download the Export and browse the XML.

But if i want to add the host  a second time i can´t find it anymore.

First i added a FQDN Host for the exceiption, but the email/policiy didn´t Show me the FQDN Host (not visibile).
So i removed the FQDN Host and entered it in the email/Police/exception Dialog...

So it´s still not vissible...

Maybe the FQDN Name is way to long?

Check the export file and let us know. Maybe you are exceeding the number of maximum characters. To be honest, I don not know the limitation number! Sorry about that!

source/host is in the Export file.

Name length is 29 characters.
<SourceHost>*.mail.protection.outlook.com</SourceHost>

But i have Sender adresses that have  33 Charachters and are still visible. 

 <ExceptionPolicy transactionid="">
    <Name>Office 365 - Exchange Online</Name>
    <MalwareProtection>
      <Malware>Disable</Malware>
      <Sandbox>Disable</Sandbox>
    </MalwareProtection>
    <SpamProtection>
      <RBL>Disable</RBL>
      <RDNSAndHelo>Disable</RDNSAndHelo>
      <Antispam>Disable</Antispam>
      <Greylisting>Enable</Greylisting>
      <IPReputation>Disable</IPReputation>
      <RecipientVerification>Disable</RecipientVerification>
      <CheckforSPF>Disable</CheckforSPF>
    </SpamProtection>
    <Other>
      <Encryption>Disable</Encryption>
      <DataProtection>Disable</DataProtection>
      <FileProtection>Disable</FileProtection>
      <BanerAddition>Disable</BanerAddition>
    </Other>
    <ForTheseSourceHost>Enable</ForTheseSourceHost>
    <ORTheseSenderAddresses>Disable</ORTheseSenderAddresses>
    <ORTheseRecipientAddresses>Disable</ORTheseRecipientAddresses>
    <SourceHostList>
      <SourceHost>*.mail.protection.outlook.com</SourceHost>
    </SourceHostList>
  </ExceptionPolicy>
  <Time transactionid="">

source/host is in the Export file.

Name length is 29 characters.
<SourceHost>*.mail.protection.outlook.com</SourceHost>

But i have Sender adresses that have  33 Charachters and are still visible. 

 <ExceptionPolicy transactionid="">
    <Name>Office 365 - Exchange Online</Name>
    <MalwareProtection>
      <Malware>Disable</Malware>
      <Sandbox>Disable</Sandbox>
    </MalwareProtection>
    <SpamProtection>
      <RBL>Disable</RBL>
      <RDNSAndHelo>Disable</RDNSAndHelo>
      <Antispam>Disable</Antispam>
      <Greylisting>Enable</Greylisting>
      <IPReputation>Disable</IPReputation>
      <RecipientVerification>Disable</RecipientVerification>
      <CheckforSPF>Disable</CheckforSPF>
    </SpamProtection>
    <Other>
      <Encryption>Disable</Encryption>
      <DataProtection>Disable</DataProtection>
      <FileProtection>Disable</FileProtection>
      <BanerAddition>Disable</BanerAddition>
    </Other>
    <ForTheseSourceHost>Enable</ForTheseSourceHost>
    <ORTheseSenderAddresses>Disable</ORTheseSenderAddresses>
    <ORTheseRecipientAddresses>Disable</ORTheseRecipientAddresses>
    <SourceHostList>
      <SourceHost>*.mail.protection.outlook.com</SourceHost>
    </SourceHostList>
  </ExceptionPolicy>
  <Time transactionid="">

You can perform these steps:

• remove the entry from the xml file
• perform an XG backup, first
• try to import the entry again
• check if the entry disappears

Let us know

I dont want to restore an exported XML file.
I am not shure if this XG will survive such Methods.

I could delete the comlete rule and later the FQDN hosts.
But i´d rather like sophos to fix this.

XG 17.5.9 has enough Bugs. 

Juergent,

I sent you a PM. The item could be removed via advanced shell through sql commands.

Otherwise, open a ticket with support

Regards

Hi, 

i have a ticket open,
but Sophos has not tested my problem.

They asked some team members. And L2 think´s it´s some kind of config error.
I should factory reset the XG and restore from backup.

Happens ins MR9, MR10 and XG18 GA