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How do i remove a invisible source/hosts?

juergenb52

Simple Question,

how do i remove a invisible source/hosts entry in email policies?

 



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  • 0 in reply to lferrara

    Also, which firmware are you running on XG?

  • 0 in reply to lferrara

    It`s XG 17.5.9

    I still Need to download the Export and browse the XML.

    But if i want to add the host  a second time i can´t find it anymore.

     

    First i added a FQDN Host for the exceiption, but the email/policiy didn´t Show me the FQDN Host (not visibile).
    So i removed the FQDN Host and entered it in the email/Police/exception Dialog...

    So it´s still not vissible...

    Maybe the FQDN Name is way to long?

  • 0 in reply to juergenb52

    Check the export file and let us know. Maybe you are exceeding the number of maximum characters. To be honest, I don not know the limitation number! Sorry about that!

  • 0 in reply to lferrara

    source/host is in the Export file.

    Name length is 29 characters.
    <SourceHost>*.mail.protection.outlook.com</SourceHost>

    But i have Sender adresses that have  33 Charachters and are still visible. 

     <ExceptionPolicy transactionid="">
        <Name>Office 365 - Exchange Online</Name>
        <MalwareProtection>
          <Malware>Disable</Malware>
          <Sandbox>Disable</Sandbox>
        </MalwareProtection>
        <SpamProtection>
          <RBL>Disable</RBL>
          <RDNSAndHelo>Disable</RDNSAndHelo>
          <Antispam>Disable</Antispam>
          <Greylisting>Enable</Greylisting>
          <IPReputation>Disable</IPReputation>
          <RecipientVerification>Disable</RecipientVerification>
          <CheckforSPF>Disable</CheckforSPF>
        </SpamProtection>
        <Other>
          <Encryption>Disable</Encryption>
          <DataProtection>Disable</DataProtection>
          <FileProtection>Disable</FileProtection>
          <BanerAddition>Disable</BanerAddition>
        </Other>
        <ForTheseSourceHost>Enable</ForTheseSourceHost>
        <ORTheseSenderAddresses>Disable</ORTheseSenderAddresses>
        <ORTheseRecipientAddresses>Disable</ORTheseRecipientAddresses>
        <SourceHostList>
          <SourceHost>*.mail.protection.outlook.com</SourceHost>
        </SourceHostList>
      </ExceptionPolicy>
      <Time transactionid="">

  • 0 in reply to juergenb52

    You can perform these steps:

    • remove the entry from the xml file
    • perform an XG backup, first
    • try to import the entry again
    • check if the entry disappears

    Let us know

  • 0 in reply to lferrara

    I dont want to restore an exported XML file.
    I am not shure if this XG will survive such Methods.

    I could delete the comlete rule and later the FQDN hosts.
    But i´d rather like sophos to fix this.

    XG 17.5.9 has enough Bugs. 

  • 0 in reply to juergenb52

    Juergent,

    I sent you a PM. The item could be removed via advanced shell through sql commands.

    Otherwise, open a ticket with support

    Regards

  • 0 in reply to lferrara

    Hi, 

    i have a ticket open,
    but Sophos has not tested my problem.

    They asked some team members. And L2 think´s it´s some kind of config error.
    I should factory reset the XG and restore from backup.


    Happens ins MR9, MR10 and XG18 GA

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