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Issues with upgrading to new firmware on XG 230's.

I'm consistently getting "New firmware could not be uploaded. Please refer to online help for possible reasons" when I try upgrading some XG 230's. I've ran into this issue as well lately on some other XG devices.

Where can I find in the logs the reason why it's failing?

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0 lferrara over 4 years ago

Breakingcustom,

go to advanced shell via ssh connection, option 5 and then option 3 and write the command:

tail -f /log/u2d.log

tail -f /log/applog.log

(Use 2 ssh connection)

and then click on check new firmware on XG UI.

You should see the issue from one of the tail command.

Regards
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0 Breakingcustom over 4 years ago in reply to lferrara

I'll give that shot on the next one. I was able to get the one XG to upgrade, by being local to the firewall (and after a reboot).

Thanks.
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0 Breakingcustom over 4 years ago in reply to Breakingcustom

Basically had to be local to the firewall. Do a reboot and then I was able to apply the firmware.
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