Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Port shows Disconnected

sneader

Hi All. Long time Astaro > Sophos UTM9 home user, finally making the switch to Sophos XG Home, due to 50 IP limit.  I have a PC with an on-board NIC, plus two additional 1000MB PCI NICs installed. Port1 is LAN, Port2 is WAN #1 and Port3 is WAN #2.  No matter what I do, one of the NICs (Port2) is in a "Disconnected" state. As soon as I plug the Cable modem into Port2, the lights all come on and everything looks great, but in the XG GUI it says the port is "Disconnected".  If I put that same Cable modem onto Port3, it immediately gets an IP from the ISP and all is well.  Other things I've tried:

  • Set the Zone to None, then back to WAN again, but no change. 
  • Set the Zone to DMZ and set a Static IP in a unique private range, then the interface changes to "Disabled" (that's something!)
  • From CLI, issued the command 'ifconfig Port2 up' but it always responds "Cannot assign requested address" 

Ultimately, I want dual WAN / WAN failover capability, so it's important for me to get this Port2 working.  Any ideas?

Thank you!

-Scott



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    For some closure on this, I bought a new Intel Pro 1000 PCI card and swapped out one card with this new one, and magically now the Sophos sees all three Ports as "Connected". There must have been something bad with one of the existing cards I had.  Even though the card would light up when connected to the ISP Modem, something wasn't 'right'.

    All is well (other than the ports moved around on me, with the NIC card change, which took a bit of time to get sorted out)

    - Scott

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  • 0

    For some closure on this, I bought a new Intel Pro 1000 PCI card and swapped out one card with this new one, and magically now the Sophos sees all three Ports as "Connected". There must have been something bad with one of the existing cards I had.  Even though the card would light up when connected to the ISP Modem, something wasn't 'right'.

    All is well (other than the ports moved around on me, with the NIC card change, which took a bit of time to get sorted out)

    - Scott

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