Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Can't delete a user

Darth_Boss

XG330, under Authentication, Users, Select user and click the trash icon, Ok.  I get a message that says "user could not be deleted.  A firewall rule, VPN connection or web policy rule exists for this user".  I have gone through each and I can't find one that exits.  How do I locate it?  Thanks.



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    Currently, that is not easy to spot. 

    You should start with the User. If you click on the User, you will see a link of all VPN Policies and Groups.

     

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  • 0 in reply to LuCar Toni

    Thank you for the suggestion.  I have already been in the user settings and removed the remote access policy that it had.  But when I try to take it out of the group it's in then click save, it says "you must select the group".  I put it in every other group listed but it still won't let me delete the  user.  The user did belong to a firewall rule but I deleted it.  Any other suggestions? 

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  • 0 in reply to LuCar Toni

    Thank you for the suggestion.  I have already been in the user settings and removed the remote access policy that it had.  But when I try to take it out of the group it's in then click save, it says "you must select the group".  I put it in every other group listed but it still won't let me delete the  user.  The user did belong to a firewall rule but I deleted it.  Any other suggestions? 

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