Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Bug in external interface live testing

rfcat_vk

The external interface is going up and down quite  a lot, some days up to 10 times according the emails I receive.

I have changed modems, I have changed cables and now I have changed ISPs using a different line. I have changed the external interface from an DSL2+ service to a naked service and still receive notifications that the link is down. The log doesn't show any PPPoE activity so that implies a bug in the software.

Ian



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    Hi,

    Please provide me some more details to investigate further on this matter.

    1. Which Sophos Appliance is used ? UTM 9 or Sophos XG ?

    2. What is the IP configured in Failover Rule (XG) OR Uplink monitoring (UTM 9).

    3. Please  provide me Output for interface configuration through Shell.

    > For UTM 9, login to UTM through SSH and type the command " ifconfig", provide me the output it displays.

    >For XG, login to UTM through SSH, click on option 4. Device console and type "show network interfaces", provide me the output it displays.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi,

    Please provide me some more details to investigate further on this matter.

    1. Which Sophos Appliance is used ? UTM 9 or Sophos XG ?

    2. What is the IP configured in Failover Rule (XG) OR Uplink monitoring (UTM 9).

    3. Please  provide me Output for interface configuration through Shell.

    > For UTM 9, login to UTM through SSH and type the command " ifconfig", provide me the output it displays.

    >For XG, login to UTM through SSH, click on option 4. Device console and type "show network interfaces", provide me the output it displays.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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