Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 8 replies
  • Subscribers 40 subscribers
  • Views 38506 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to use Sophos Access Points with XG Firewall?

TalaRyu

I can not get my AP30 to show up in Protection > Wireless Protection > Access Points or Objects > Assets > Access Points.  The AP is connected to my LAN port and the lights look to be good.  It was also working fine with the UTM 9 software before I loaded the XG Firewall software.   The Log Viewer shows the entry: 

2015-11-11 00:22:29
Wireless Protection
-
-
[Unknown] unknown AP model encountered: AP30, dropping.
17999


This thread was automatically locked due to age.
Parents
  • 0

    Hay guys. My AP30 was getting an IP via HDCP..  but no luck getting it recognized as a usable Access Point.  So I gave up and reloaded UTM 9.3. The Access Point is now recognized by utm 9.3 and working as normal, so it's not a problem with the Access Points it's the XG Firewall.

  • 0 in reply to TalaRyu
    I agree. I'm seeing the same thing. All my AP55s have IP addresses in the correct VLAN (Even tried making it a flat network) and the XG just flat out won't recognize them. One things i noticed, when you go to System/Updates it shows all the current firmware for the relevant items. There is no AP Firmware listed in the current version. So I'm wondering if that accidently got left out or something. But I'm afraid I'm going to have to back rev to 9 tonight so we can have wifi in the office in the morning. Hopefully theres a fix soon as I would actually like to run SFOS.

    Thanks
  • 0 in reply to DMR188

    Hi folks,
    there is a new AP firmware release which has been automatically installed on my SF-OS which fixed the error message issue. My AP10 is now recognised and I have activated it.

    Ian M

    Further, I had to rebuild my SF-OS using the home licence and the AP software downloaded and updated the SF-OS,

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Firmware for the Access Point update after reloading the firewall.  Recognizing the Sophos Access points now.  Thanks for the update Sophos. :-)

  • 0 in reply to TalaRyu

    \EDIT

    All of a sudden a bunch of replies popped up which answered my question, the recovery tool. Thanks!

    \EDIT

    Hello, appreciate your answer and great you got it working.

    Just a short question though.

    I've got my AP30 connected to the Sophos, but it does not pop up.

    It says AP version 3.0.001 on the "Updates" section of the XG and no newer updates available. How do i update the AP if the XG cannot see it?

    Is there a tool i need downloaded for this task?

    Thanks in advance.

Reply
  • 0 in reply to TalaRyu

    \EDIT

    All of a sudden a bunch of replies popped up which answered my question, the recovery tool. Thanks!

    \EDIT

    Hello, appreciate your answer and great you got it working.

    Just a short question though.

    I've got my AP30 connected to the Sophos, but it does not pop up.

    It says AP version 3.0.001 on the "Updates" section of the XG and no newer updates available. How do i update the AP if the XG cannot see it?

    Is there a tool i need downloaded for this task?

    Thanks in advance.

Children
No Data
Unfiltered HTML