A website does not fully load / render with XG. What can I do so it will load properly?

Hi,

in case you enabled something in the wizard - Can you post the current LAN to WAN Policy as screenshot? 

Hi,

There are mainly two options to troubleshoot this; 

1. Open logviewer and filter the firewall and webfilter logs with your source system IP. This way you can identify what is being blocked

2. Sometimes sites load other URLs in the backedn like .js files. 
    Open the site in chrome
     Hit F12
    Inspect Element tab opens
    Click the console tab in that

Here you can denied URLs. Allow exception for that URLs in XG firewall

I'm a newbie... where do I go to find the "LAN to WAN Policy"?

Thanks!

Hi,

Should be the policy from Source zone LAN to the destination zone WAN.

Basically the rule in your policy firewall tab with the most traffic. 

I found the problem. When I switch this circled area to "off", the website loads just fine.

But I would like to keep it switched to "on".

Is there a place I can add the desired website to a "whitelist" somewhere? If so, where do I add it?

Hi,

You can work with exceptions.

https://community.sophos.com/kb/en-us/123178

I added this to the exceptions and fiverr.com still does not load properly... do you have any other suggestions for setting I need to adjust?

Thanks!

Typically, when a website loads without any content, that means that a CDN or service they use for serving content is blocked.

I've replicated this, and fixed it with this exception:

([A-Za-z0-9.-]*\.)?fiverr(cdn)\.com/

This will allow any web content matching "fivver.com" and "fivvercdn.com", which covers their domain and their CDN, so the website will load properly.

You can do this in Web -> Exceptions.

Like so:

Is your issue fixed?

This has solved the problem, thanks so much!