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Chrome cannot update or install

Hi folks,

We recently put it new XG, and I'm new to Sophos in general.

One issue I've noticed is that Google Chrome no longer updates, and neither can it install.

On the update side I see -

 

The Chrome downloader installs, but running the .exe it just sits at "Waiting to download".

This happens on all machines in the company.

We're running no application filtering, and the Default Workplace Policy on the firewall.

I don't see anything in the logs that looks like it's preventing this, and running the various Chrome update URLs through the policy check seems to greenlight everything.

Has anyone experienced this before? I'm happy to provide any additional information as needed.




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  • Same common issue here, setting exception are of no help.  I tried everything.  At the moment you put HTTPS scanning, or any form of filtering, and any kind of other "fancy" web protection,  it will fail.  Sorry.

    Minor Chrome updates may work.  Same with very minor Microsoft updates.  At the moment installers calls home (to download supplemental files for example, like microsoft updates often do) you are dead.

    I use Admin Arsenal https://www.pdq.com/pdq-deploy/ to updates Chrome, Microsoft, Intel drivers, Adobe, and all.  This soft is also very handy for many other things.  You will waste the price of Admin Arsenal many times trying to make it work with XG.

    Been there done that.

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