FEEDBACK - no network graph since CM maintenance

Here is a screenshot just to help clarify the issue.

Ian

Update - none of the reports show any data in the stack area graph. The axis have data, when the mouse is moved over the blank window the colourful display about each entry is shown, but no graphs.

obviously not a great issue. Many refreshes, software upgrades, restarts and still no consolidated bandwidth graph.

Ian

Hi folks, after the release of EAP 1 refresh I have cleared the cache, restarted Safari (MACOS 10.15.2) and still no displayed data in the bandwidth graph. If you move the mouse over the graph a colourful display of items and their values shows, but no graph. Ian

Hi Ian,

There is a known issue for the report not generated at first. As a workaround, we suggest to reload the page and it starts working. Can you please try that and let us know if it still doesn't work?

Regarding the stacked area chart, when data generated is having nearly the same timestamp, it gets loaded in one line on Y-Axis. We already have it reported and planned for fixing sooner.

Please let us know if that's not the issue you are seeing with the stacked area chart.

Thanks,

Pankti

Hi Pankti,

I have tried all of your suggestions and some other ideas, but even after XG V18 EAP3 still no graph.

I will wait until the next release, not as if I have any option.

Ian

Hi Ian,

Thank you for trying the options. 18.0.0.255 is out.

If you try with that, and it still doesn't work can you please help with the following details?

SFOS:

* Messages in /log/garner.log

* When you pass traffic, presence of files in /var/.centralreporting directory

And email_id you have used to register on Central?

Thanks,

Pankti

Hi Pankti,

my previous post was after I had installed v18.0.0.225 (EAP3).

I will check the logs as requested and update this thread.

Ian

Hi Pankti,

SFOS, you mean the Sophos licence?

there are a number of very long records in garner.log. Would you like a zip copy?

There is no centralreporting directory in /var.

ian r morehouse at bigpond com

Ian

Hi Ian,

Can you pls drop me a PM? We can arrange for device access and I can take a look at your device. If required, we can also do a joint session to understand the issue.

Thanks,

Pankti

Hi Pankti,

I have provided access and the details are in the PM.

Ian