FEEDBACK - no network graph since CM maintenance

Hi Ian,

There is a known issue for the report not generated at first. As a workaround, we suggest to reload the page and it starts working. Can you please try that and let us know if it still doesn't work?

Regarding the stacked area chart, when data generated is having nearly the same timestamp, it gets loaded in one line on Y-Axis. We already have it reported and planned for fixing sooner.

Please let us know if that's not the issue you are seeing with the stacked area chart.

Thanks,

Pankti

Hi Pankti,

I have tried all of your suggestions and some other ideas, but even after XG V18 EAP3 still no graph.

I will wait until the next release, not as if I have any option.

Ian

Hi Ian,

Thank you for trying the options. 18.0.0.255 is out.

If you try with that, and it still doesn't work can you please help with the following details?

SFOS:

* Messages in /log/garner.log

* When you pass traffic, presence of files in /var/.centralreporting directory

And email_id you have used to register on Central?

Thanks,

Pankti

Hi Ian,

Thank you for trying the options. 18.0.0.255 is out.

If you try with that, and it still doesn't work can you please help with the following details?

SFOS:

* Messages in /log/garner.log

* When you pass traffic, presence of files in /var/.centralreporting directory

And email_id you have used to register on Central?

Thanks,

Pankti

Hi Pankti,

my previous post was after I had installed v18.0.0.225 (EAP3).

I will check the logs as requested and update this thread.

Ian

Hi Pankti,

SFOS, you mean the Sophos licence?

there are a number of very long records in garner.log. Would you like a zip copy?

There is no centralreporting directory in /var.

ian r morehouse at bigpond com

Ian

Hi Ian,

Can you pls drop me a PM? We can arrange for device access and I can take a look at your device. If required, we can also do a joint session to understand the issue.

Thanks,

Pankti

Hi Pankti,

I have provided access and the details are in the PM.

Ian

Any update on next release with the fix for the missing graphs?

Ian

Hi Ian,

"Stack area chart plotting in one line for data having nearly same timestamp" is still a part of our known issues list :(.

Thanks,

Pankti

Hi Pankti,

will a new version be installed during the CM maintenance widow?

Ian

To close the loop on this thread, the team has identified when this issue occurs and we believe that the chance of this happening in GA production is low.  During testing of the EAP, it is possible that it will occur with a specific set of conditions.  There is a bug filed and we will look to address this in subsequent releases.  I don't have a committed date at this point.  Please let us know if continue to see this in your environment.  

Hi Rob,

Thank you for the update. The bandwidth graph is still showing a line at time 0.

Ian

Hi Ian,

Can you share a screenshot of that behavior?