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Web filtering (Sophos Accessibility Service) repeatedly turned off

Maybe somebody knows the solution:

Every time when I restart my mobile phone (Android 6; Huawei P8 lite), Web filtering in Sophos Mobile Security 6.5 is turned off.

Then I have to reactivate Web filtering and Sophos Accessibility Service. The same happens when I quit all apps running on my phone. My phone is not encrypted and I use Google Chrome (in normal mode, not in private/incognito mode).

How can I manage that Web filtering (Sophos Accessibility Service) keeps running and doesn't turn off automatically?

 

Many thanks in advance for any answer that helps!

Severin



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  • I too have this issue in my Honor 8 Pro mobile. I had tried disabling all sorts of battery optimization for Sophos app but still the accessibility turns off after sometime. I tried locking the sophos app in the recent apps list so that it won't be cleared off the RAM when I click clear all recent apps. Even then, after some time the locked sophos app gets automatically cleared from RAM. I had found that only when it gets cleared from RAM this accessibility setting turns off automatically. So, basically it is some form of RAM management/optimization that is causing the issue. The issue is not specific with Sophos but with many other apps like McAfee, Norton Identity Safe, Kaspersky VPN, Microsoft Launcher, etc. Basically the accessibility setting is messed up for all the apps.

    Initially I thought it was due to Huawei's stringent battery and RAM optimization causing the issue. Later I found that such issues are there in multiple brands of phones such as Samsung, Mi, Oneplus, etc.

    Now I am beginning to wonder if it is a problem with later versions of Android (Nougat, Oreo, etc) since Android has made multiple changes towards battery and RAM optimizations after Lollipop.

  • Hi Shyam, 

    Do you have the Developers mode enabled and did you by chance made any changes to the settings there?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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