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Secure Email for Android - Notifications do not work unless app is open?

Is this by design? Our test group of Android Secure Email users report this as a problem, and I can understand why.Are there no hooks into the app to allow notifications without the app being open and running?

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0 SDU over 8 years ago

Hi ScotMaples,

can you please clarify what you exactly mean with "unless the app is open"? Do you mean running in the background / task manager? Or only if open in the foreground?
This might be a bug which I then have to forward to our developers.

Thanks & Regards
Stefan
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0 ScotMaples over 8 years ago in reply to SDU

It can be running in the background for notifications to work properly. We just discovered this amongst our test group when some wondered why meeting reminders weren't popping up. The Secure Email apps were closed on those devices. New msg notifications act the same - tested and confirmed on multiple devices.
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0 JoshRosenkilde over 8 years ago

i havent completed my testing but it seems i also only receive email notifications if the app has been opened or running in the background. Emails will not push to the app otherwise.
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0 SDU over 8 years ago

Hi All,

thank you for sharing your findings.
I have forwarded the provided information to our development team for further analysis.

Best regards
Stefan
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0 ScotMaples over 8 years ago in reply to SDU

Any idea if there will be a fix for this? This bug is holding up a deployment for us, so I'd appreciate any kind of info on this issue.

Thanks
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0 SDU over 8 years ago in reply to ScotMaples

Hi Scot,

at the moment there is no new update on that topic due to holiday season.
Once I receive an update, I will post it here.

Best regards
Stefan
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